Effective Date: January 26, 2019

Linkage Research and Consulting, Inc. is the owner of web properties including www.linkageresearch.com and www.freefromforum.com. The following Privacy Policy shall govern the collection and use of personal information on each of these sites or any other Linkage Research and Consulting, Inc. owned website on which this policy is posted.

Linkage Research and Consulting, Inc. has embraced several changes to its Privacy Policy with the implementation of the General Data Protection Regulation (GDPR), which went into effect May 25, 2018. These changes affect our EU Customers.

In accordance with its necessary business practices Linkage Research and Consulting, Inc. collects and processes personal data relating to its customers. Linkage Research and Consulting, Inc. is committed to being transparent about how it collects and uses that data, and to meeting its data protection obligations as defined by the GDPR.

What information do we collect?

IP Address: When you visit this site, your IP address is recorded. We use your IP address to help diagnose problems with our server and to administer our website by creating statistical reports and tracking errors. Your IP address is used to help identify you when you buy and to gather broad demographic identification that will not be tied to your identity.
Personal Identification Information: this includes name, address, contact details, email, phone. This information is collected (1) when you subscribe to our newsletter services, (2) when you want to view detailed information about our products, and/or (3) when you want to submit a question about our products/services to our customer service staff.
Credit Card or Payment Information: This information is collected when purchases are made.
Usage and Purchase History
Cookies and other technical or site function data: This site uses “cookies” and other technology to record usage of the website. This gives us information about how many people visit certain pages on the site. We also use this technology to customize your experience on the service.
Login Information: Your ID and site password is stored for verification on future visits and for future purchases.

LinkageResearch.com and FreeFromForum.com may collect this information in a variety of ways. For example, data might be contained in website registration forms, customer-initiated chat applications, payment submission forms, notes collected through phone conversations, etc. We may also collect personal data about you from third parties. We do not collect special categories of personal data.

Data will be stored in a range of different places, including in CRM management systems, on other IT systems (including email), and marketing and sales-related software/spreadsheets.

Why does LinkageResearch.com and FreeFromForum.com process personal data?

We need to process data to take steps to enter in to a contract with you or to continue to fulfill a contract with you, which may even be a single purchase. For example, to register you as a new customer, process and deliver your order, manage our business relationship with you, enable you to complete surveys, deliver relevant website content, make recommendations to you for goods and services, etc. In some cases, processing your data is necessary to our legitimate business interests, such as to study how customers use our products/services or to recover debts owed to us. In some cases, we need to process data to ensure that we are complying with legal obligations as defined by the appropriate governments.

All information we collect will help us maintain your account and provide services to you.

Who has access to data?

Your information may be shared internally for legitimate business reasons, such as customer support, marketing, or other client relationship building activities. This includes members of the marketing and sales teams, company analysts and IT.

LinkageResearch.com and FreeFromForum.com may disclose your information to third parties if we determine that such disclosure is necessary to fulfill the contract/provide requested services to our customers or to comply with the law. Some specific examples include:
Payment Processing: When you buy something with a credit card, we use a credit card processing service provider to verify your credit card and bill you.

Other than those third parties indicated above, we do not share, sell, rent, or trade personal identifiable information with other third parties for their promotional purposes.

For how long does LinkageResearch.com and FreeFromForum.com keep data?

LinkageResearch.com and FreeFromForum.com will retain your information for as long as it is necessary to provide you with services and/or complete data analytics processes. LinkageResearch.com and FreeFromForum.com may also use your information in order to comply with legal obligations, resolve disputes, or enforce contracts and agreements.

As a data subject you have a number of rights. European clients and visitors can submit a Subject Access Request (SAR) to our Data Protection Officer to:

Access and obtain a copy of your data on request to the (right of transparency)
Request the organization to change incorrect or incomplete data
Request the organization to delete (right of erasure) or stop processing your data, for example where the data is no longer necessary for the purposes of processing

Changes in this Privacy Statement

If we decide to change our privacy policy, we will post those changes to this privacy statement on the home page and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.

We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our home page.

Legal Disclaimer

We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process served on our website.

How is your information protected?

LinkageResearch.com and FreeFromForum.com is committed to protecting the security of your personal information. We use a variety of security technologies and procedures to help protect your personal information from unauthorized access, use, or disclosure. For example, we store the personal information you provide on computer systems with limited access that are located in controlled facilities. In addition, everything submitted to us is encrypted via Secure Socket Layer (SSL). This encryption method is used widely on the Internet to keep information secure. Although we use advanced encryption (Secure Socket Layers), we cannot guarantee the security of the information you transmit to us. While our website is secure, the Internet is not. If you prefer, our operators are standing by 9:00 a.m. to 5:00 p.m. EST Monday through Thursday at 312.448.7947 (U.S.) or +1.312.448.7947 (Int’l) should you prefer to place an order over the phone.

Contact Information

If you would like to exercise any of these rights or have any questions regarding your rights, please contact:

Linkage Research and Consulting, Inc.
350 N. Orleans, Suite 9000N
Chicago, IL 60654
Phone: 312.448.7947
Email: info@linkageresearch.com
Web site URL: https://www.linkageresearch.com/contact or https://freefromforum.com/contact/

For European clients, if you believe that the organization has not complied with your data protection rights under GDPR, you can file a complaint with the Information Commissioner.
Terms and Conditions
TERMS OF USE

Subject to these Terms of Use (this “Agreement”), LinkageResearch.com and FreeFromForum.com and/or its subsidiaries, as applicable, (collectively and individually, “we”, “our” or “us”) make available certain on-line information and services on various websites (“Our Service”) to registered and/or authorized users (“you” or “your”). Our Service presents information, data, content, news, reports, programs, video, audio and other materials and services, communications, transmissions and other items, tangible or intangible, which are referred to as “Material.” Your use of Our Service constitutes your acknowledgment of and assent to be bound by this Agreement.

Unless there is another written agreement between you and us that covers your use of part or all of Our Service, this is the entire agreement between you and us. If there is another written agreement between you and us that covers your use of part of Our Service, this Agreement covers all other use of Our Service by you. Whenever new products or services become available, your use of them will be under this Agreement unless we notify you otherwise or another written agreement covers your use of those new products or services.

In certain cases, additional “passthrough” terms and conditions may apply to the of use of third-party content, software or other services (collectively, “Third-Party Content”). Any such additional terms and conditions shall be delivered with applicable Third-Party Content. If upon reading such terms and conditions, you find you are ineligible or unable to comply with them through circumstances outside your control, then you are hereby required to contact LinkageResearch.com within twenty-four (24) hours of purchase (in the case of Instant Online Delivery content) or receipt (in the case of other content) to explain your ineligibility. An appropriate solution will be worked out at that time. If a call is not received in the allotted time, you are deemed to have approved and to be in compliance with the additional terms and conditions.

In addition, particular sites or features of Our Service may have different or additional terms (“Special Terms”), which will be disclosed to you when you access those sites or features. Such Special Terms are incorporated into this Agreement with respect to such sites or features. If there is a conflict between the terms of this Agreement and the Special Terms, the Special Terms will govern with respect to such sites or features.

We may change this Agreement at any time and you can read a current copy of this Agreement at any time by selecting the “Privacy Policy & Terms and Conditions” link on Our Service. If any change is not acceptable, you must discontinue your use immediately; using Our Service after the date that this Agreement changes means you accept the changes. No change to this Agreement that is not posted on the Service is valid unless it is in writing and signed by both you and us.

Permitted Use, Limitations on Use
You may access and download the Material only as required to view the Material on your web browser for your individual use, keeping all copyright and other notices on the Material. You may print a single copy of Material for your use. You may not republish or distribute any Material or do anything else with the Material, which is not specifically permitted in this Agreement. You agree to comply with all notices and requirements accompanying Third-Party Content (see paragraph 3 under Terms of Use).

Anti-hacking Provision
You may not, nor may you allow others to, directly or indirectly: (a) attempt to or actually disrupt, impair or interfere with, alter or modify Our Service or any Material; or (b) collect or attempt to collect any information of others, including passwords, account or other information.

No Advice
The Material available on Our Service is for informational purposes only.

Links to Third Party Sites
Various links on Our Service will take you out of Our Service. These linked sites are not necessarily under our control. We are not responsible for the contents of any linked page or any other page not under our control. We provide these links only as a convenience; the inclusion of a link does not imply endorsement of that linked site.

Limitation of Liability
You are entirely liable for activities conducted by you or anyone else in connection with your browsing and use of Our Service. If you are dissatisfied with the Material or Our Service or with these Terms of Use, your sole and exclusive remedy is to stop using the Material and Our Service. We will not pay you any damages.

We do not warrant the accuracy, completeness, currentness or other characteristics of any Material available on or through Our Service. We will not be liable for any loss or injury resulting directly or indirectly from Our Service, whether or not caused in whole or in part by our negligence or by contingencies within or beyond our control. Neither we, nor suppliers of Third-Party Content, are responsible or liable, directly or indirectly, for any loss or damage caused by use of or reliance on or inability to use or access Our Service or the Material.

YOUR ACCESS TO AND USE OF OUR SERVICE ARE AT YOUR SOLE RISK. OUR SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” OUR SERVICE IS FOR YOUR PERSONAL USE ONLY AND WE MAKE NO REPRESENTATION OR WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. WE EXPRESSLY DISCLAIM ANY WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OR USE.

WE ARE NOT AND WILL NOT BE A PARTY TO ANY TRANSACTION BETWEEN YOU AND ANY THIRD PARTY, WHETHER OR NOT THAT THIRD PARTY’S WEBSITE IS LINKED FROM OUR SERVICE.

Governing Law
The laws of the State of Illinois govern this Agreement and your use of Our Service. You agree to comply with all laws, regulations, obligations and restrictions, which apply to you. You agree that the courts located in Illinois have exclusive jurisdiction for any claim, action or dispute under this Agreement. You also agree and expressly consent to the exercise of personal jurisdiction in the State of Illinois. No failure or delay in enforcing any right shall be a waiver of that or any other right. If any term of this Agreement is held invalid, illegal or unenforceable, the remaining portions shall not be affected.

Copyright
Unless specifically stated in conjunction with particular Material, all Material is copyrighted by us. You have no rights in or to the Material and you may not use any Material other than as permitted under this Agreement.

Trademark
All trade names, trademarks, service marks and other product and service names and logos on Our Service or in the Material are the proprietary trademarks of their respective owners and are protected by applicable trademark and copyright laws.

Additional Agreements
In the event that you or your company have signed a direct contract with LinkageResearch.com and FreeFromForum.com (“Agreement”) and there exist terms which conflict between this Terms and Conditions Document and your signed Agreement for this service, the terms of your signed Agreement shall supersede this Terms and Conditions Document.